Reservations
Online bookings, phone reservations, walk-ins and cancellations in one book, with availability that reflects the room as it is now.
Running a restaurant has never been this simple
Your partner in filling tables & running the floor
Take bookings from your own page, the phone and the door, then run the whole service from one screen. BookInn is built to simplify your day, not fill it.
No card to try it. Your booking page is live the same afternoon.
- ReservationsOnline, phone and walk-in, in one book.
- Table managementA floor plan that shows the room now.
- Guest managementHistory, allergies and preferences.
- Restaurant insightsCovers, occupancy and peak hours.
Running a restaurant is hard enough.
The cooking is the hard part. Keeping track of who is coming, when, and where they will sit should not be a second job done on a phone pad between services.
Four places to look.
One Saturday, as it actually arrives.
- Stuck to the tillParty of 6, Sat 8pm. Okafor? Okonkwo?
- Phone pad19:30 Bell x2 — rang back, no answer
- InboxRe: Re: Table for Friday — can you confirm?
- SpreadsheetSat 12 | 20:00 | Mensah | 5 | ???
- Nobody wrote it downShe cannot have shellfish
BookInn brings it into one book.
The same Saturday, in one place.
Saturday 12 September38 covers
- One book, whether the guest called, walked in or booked online
- A clash the database will not accept, however busy the night gets
- The room on one screen, current to the second
- Notes and history on the booking before the guest reaches the door
- Covers, occupancy and no-shows while the service is still running
Everything a service needs, and nothing in the way of one.
Six things, each doing one job properly. They share the same data, so a booking taken on the phone is the same booking the floor is looking at.
Table management
See what is free, what is held and what is running over. When no single table fits, BookInn finds neighbours that can be pushed together.
Guest management
Visits, allergies, preferences and the occasion, attached to the booking so the team knows before the guest reaches the door.
No-shows and deposits
Confirmations and reminders as standard, and a card held on the tables you cannot afford to lose — paid into your own Stripe account.
Restaurant insights
Covers, occupancy, repeat guests, peak hours and cancellation rate, from the same data the floor is running on.
Team operations
A shared view of the service for the whole team, with permissions by role and a record of who changed what.
19:04
See your whole restaurant at a glance.
Covers on, tables in use, who is seated and who is next — the state of the service in one screen your team can read from across the pass.
38
Bookings today
21
Seated now
79%
Tables in use
11 of 14
2
Waiting
Coming up
The next arrivals, in order
| Time | Guest | Party | Table | Status |
|---|---|---|---|---|
| 19:15 | Okafor | 6 | 4 | Arriving |
| 19:30 | Bell | 2 | 5 | Booked |
| 19:45 | Ash | 4 | W4 | Booked |
| 20:00 | Lindqvist | 2 | W3 | Pending |
| 20:15 | Mensah | 5 | 6 + 7 | Booked |
19:15
Take control of every reservation.
Online bookings, phone calls and walk-ins land in the same book, with availability that reflects the room as it is now rather than as it was this morning.
- Availability that updates as the room fills
- Online, phone and walk-in in one list
- Status from booked to seated to finished
- Guest details and notes on the booking
- Cancellations and changes without a call
- Every change recorded against who made it
All 38Online 24Phone 11Walk-in 3
- 19:15Okafor6 covers · table 4Birthday — cake at the endArrivingOnline
- 19:30Bell2 covers · table 5BookedOnline
- 19:45Ash4 covers · table W4No nutsBookedPhone
- 20:00Lindqvist2 covers · table W3PendingOnline
- 20:15Mensah5 covers · table 6 + 7BookedPhone
- Free
- Booked
- Arriving
- Seated
- Overdue
20:15
Make every table count.
Your floor plan, live. See what is free, what is held and what is running over — and when a party of five arrives with no table for five, BookInn finds two that can be pushed together.
- Free, booked, arriving, seated and overdue
- Automatic table combinations
- Drag-and-drop floor editor
- Overlapping bookings refused outright
- Seat a walk-in from the same screen
- Readable across a dim dining room
21:40
Know your guests. Not just their bookings.
Great restaurants remember. BookInn keeps visits, preferences and the things you must not get wrong on the guest, and puts them on the booking before anyone reaches the door.
- Visit history and previous bookings
- Allergies flagged on the booking
- Preferred table and usual time
- Birthdays and other occasions
- Notes from anyone on the team
- No-shows recorded against the guest
AO
Amara Okafor
12 visits · last in on 8 August
- Allergies
- Shellfish
- Usually books
- Table 4, early evening
- Drinks
- Nothing alcoholic
- Occasion
- Birthday — cake at the end
Previous bookings
- 8 Aug4 coversFinished
- 21 Jun2 coversFinished
- 3 May6 coversNo show
23:50
Turn a night into something you can act on.
Covers, occupancy, repeat guests, peak hours and no-shows — drawn from the same data the floor ran on, so the numbers are the service rather than a report about it.
- Covers by service and by day
- Occupancy against the room you have
- Peak hours, and where covers are lost
- Repeat guests and how often they return
- Cancellation and no-show rates
- Export anything to a spreadsheet
185
Covers this week
79%
Average occupancy
34%
Repeat guests
4.1%
No-show rate
Covers by hour
Saturday
17
18
19
20
21
22
23
Your busiest hour is 20:00, and it is the hour you turn away the most covers.
Built for the way restaurants actually work.
Twelve covers or twelve hundred, one room or six — the same system, sized to the way you run.
Independent restaurants
Everything needed to take bookings and run a service, without the complexity of a system built for a chain.
- A booking page in an afternoon
- One screen for the whole night
Growing restaurants
Fill more of the room, see where covers are being lost, and give a larger team one version of the truth.
- Automatic table combinations
- Reports by service and by day
Restaurant groups
Several rooms under one account, with settings and permissions that stay consistent across all of them.
- Settings per location
- Roles that travel with the person
Cafés and casual dining
Fast turnover, mostly walk-in. A waiting list that quotes a time and calls the party when a table comes free.
- Walk-in queue
- Quoted wait times
Less administration. More hospitality.
The point of the software is to disappear. Everything it takes off your hands is time back on the floor, with the people who came to eat.
- Take back the hour a night spent on the phone
- Make a double-booking structurally impossible
- Seat more covers from the tables you already have
- Cut no-shows with confirmations, reminders and deposits
- Greet a regular by name, with their usual table ready
- Give the whole team the same view of the service
- Hand guests a booking page that takes under a minute
- Plan the next rota from what actually happened
Live by the weekend.
Setting BookInn up is an afternoon's work, not a project. Most restaurants take their first online booking the same day.
- 1
Set up the room
Draw your floor plan, set your hours, and decide how you want bookings to work. The editor is drag-and-drop, so the plan on screen matches the plan in your head.
- 2
Run the service
Take bookings, seat guests, hold walk-ins and watch the room fill. The team works from one screen, at the pass or on a tablet at the door.
- 3
Read the night back
See covers, occupancy and no-shows once service is over, and use what you learn on the next one.
Ready to run your restaurant smarter?
Give your team one place for reservations, tables and guests. Free for fourteen days, no card, and your booking page is live the same afternoon.
Questions restaurants ask.
What is BookInn?
Reservation and floor software for restaurants. It holds your bookings, draws your dining room, tracks who is seated and who is late, keeps your guest records, and gives your guests a booking page of their own.
Can guests book online?
Yes. Every restaurant gets a booking page at its own address, plus a widget you can embed in your own site. A guest picks a party size, a night and a time, and gets a reference — usually in under a minute.
Can I still take bookings by phone, and handle walk-ins?
Yes, and they sit in the same book as online bookings. Walk-ins go onto a waiting list with a quoted time, and the queue renumbers itself as parties are seated.
How does BookInn stop double-bookings?
The database refuses them. Two overlapping bookings on one table cannot be written at all, so a clash is not a question of the software checking carefully — it is not possible, however many people are booking at the same moment.
Can it help with no-shows?
Confirmations and reminders go out as standard, a no-show is recorded against the guest, and you can require a card on the tables you cannot afford to lose. Deposits are paid into your own Stripe account, not ours.
What does it remember about guests?
Visits, previous bookings, allergies, preferences and any note your team adds — shown on the booking, so whoever takes the table already knows.
Does it work for more than one restaurant?
Yes. Several locations sit under one account, each with its own room, hours and booking page, and a staff member’s permissions follow them across the ones they work in.
Something not answered here? Book a demo and ask.